Merseyrail

About Merseyrail

Merseyrail is the most punctual and reliable rail network in the UK based on 2018-19 statistics, with consistently high scores for passenger satisfaction and has received several national awards for customer service and punctuality. The standalone network offers the most affordable fares in the country and operates more than 600 scheduled services daily, every 15 minutes, to 68 stations across the Liverpool City Region, including 4 city center tube stations that receive services every few minutes. New state-of-the-art trains will arrive on the network, replacing the current 40-year-old fleet with 52 new electric and environmentally friendly trains, which have been designed specifically for the Merseyrail network. The new trains will include pioneering sliding step technology, making Merseyrail one of the most accessible networks in the country. The operator has modernized significantly in recent years, launching trials for its smart ticketing system in 2017, striving to move to online ticketing in the future with just a contactless bank card required. The network carries more than 100,000 passengers on an average weekday, with its Liverpool Central Station being one of the busiest outside of London. City center stations have been renovated over the past five years, and a new station (Maghull North) opened on the network in June 2018, as well as the reopening of Ainsdale station in the same year following a complete refurbishment that saw it become Merseyrail's Most Environmentally Friendly Station and rated by CEEQUAL as excellent for its high levels of sustainability. Merseyrail employs around 1,200 people and has the smallest gender pay gap of any rail operating company in the UK.