Birmingham New Street Train Station
Last updated: 05 Oct, 2023
Birmingham New Street train station
Welcome to Birmingham New Street train station, the bustling transportation hub located in the heart of Birmingham, UK. With its convenient location, this railway station serves as a major gateway for both local commuters and visitors to the city.
Whether you're a resident of Birmingham or a traveler passing through, Birmingham New Street train station offers a variety of services to accommodate your needs. Planning your journey is made easy with our comprehensive online platform, allowing you to conveniently search for train times, purchase Birmingham New Street train tickets, and check for any service updates.
As one of the busiest train stations in the UK, Birmingham New Street boasts fantastic connectivity with various destinations across the country. With frequent and reliable services, you can effortlessly explore popular cities like London, Manchester, and Edinburgh. Additionally, this station acts as a vital link to major airports in the region, making air travel easily accessible.
Beyond its transportation services, Birmingham New Street train station is also home to an array of amenities. From a diverse selection of shops and eateries to convenient facilities such as ticket offices and waiting areas, your comfort and convenience are our top priorities.
Experience the vibrancy and convenience of Birmingham New Street train station as you embark on your journey. Whether you're catching a train, purchasing Birmingham New Street train tickets, or simply passing through, our station aims to provide a seamless travel experience in the bustling heart of Birmingham.
Station details & facilities
Facilities
ATM Machine
ATM Machine
Yes
Location
ATM machines are located on the paid concourse
Bureau de Change
No
Bicycle Hire
Bicycle Hire
No
Bicycle Parking
Bicycle Parking
Spaces: 58
Sheltered Cycle storage
Yes
CCTV: Yes
Storage type
Stands
Public Wifi
Public Wifi
Yes
Notes
Find WiFi Hotspots around Birmingham New Street station
Pay Phone
Pay Phone
Yes
Notes
CARDS_AND_COINS
Post box
Post box
No
Refreshments
Refreshments
Yes
Notes
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Seating Facilities
First Class Lounge
Seating area
No
Waiting Rooms
Yes
Location
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Toilet
Toilet
Yes
Location
Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
Tourist information office
Tourist information office
No
Trolleys
Trolleys
No
Services
Ticket buying and collection
Ticket office opening
No
Top up Oyster pay as you go here
No
Use Oyster pay as you go here
No
Transport links
Taxi rank
Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
Accessibility and mobility access
Customer help points
No
Staff help
Yes
Notes
Journey Care assistance is available prior to travel via the relevant Train Operator: Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00 CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00 London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00 Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00 We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Accessible ticket machines
No
Accessible ticket office counter
Yes
Ramp for train access
No
Accessible taxis
Yes
Notes
Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
Accessible toilets
Yes
Location
Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
Impaired mobility setDown
Yes
Notes
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator: West Midlands Railway - 0800 024 8998 Avanti West Coast - 0800 0158 123
Wheel chairs
Yes
General services information
Customer service
No
Left luggage
Yes
Notes
0121 314 0901
Lost property
Yes
Notes
0330 024 0215
Departure and arrivals from
Departures
Arrivals
| Train | Time | Platform | Status | |
| from | Chester | 21:22 | 5B | On time |
| from | Birmingham International | 22:39 | 1A | On time |
| from | Shrewsbury | 23:40 | 5 | On time |
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