Birmingham New Street Train Station

Last updated: 19 Mar, 2024

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Birmingham New Street train station

Welcome to Birmingham New Street train station, the bustling transportation hub located in the heart of Birmingham, UK. With its convenient location, this railway station serves as a major gateway for both local commuters and visitors to the city.

Whether you're a resident of Birmingham or a traveler passing through, Birmingham New Street train station offers a variety of services to accommodate your needs. Planning your journey is made easy with our comprehensive online platform, allowing you to conveniently search for train times, purchase Birmingham New Street train tickets, and check for any service updates.

As one of the busiest train stations in the UK, Birmingham New Street boasts fantastic connectivity with various destinations across the country. With frequent and reliable services, you can effortlessly explore popular cities like London, Manchester, and Edinburgh. Additionally, this station acts as a vital link to major airports in the region, making air travel easily accessible.

Beyond its transportation services, Birmingham New Street train station is also home to an array of amenities. From a diverse selection of shops and eateries to convenient facilities such as ticket offices and waiting areas, your comfort and convenience are our top priorities.

Experience the vibrancy and convenience of Birmingham New Street train station as you embark on your journey. Whether you're catching a train, purchasing Birmingham New Street train tickets, or simply passing through, our station aims to provide a seamless travel experience in the bustling heart of Birmingham.

Station details & facilities

Facilities

󰅁ATM Machine󰽇

ATM Machine

Yes

Location

ATM machines are located on the paid concourse

Bureau de Change

No

󰅀Bicycle Hire󰽇

Bicycle Hire

No

󰅂Bicycle Parking󰽇

Bicycle Parking

Spaces: 58

Sheltered Cycle storage

Yes

CCTV: Yes

Storage type

Stands

󰅎Public Wifi󰽇

Public Wifi

Yes

Notes

Find WiFi Hotspots around Birmingham New Street station

󰅄Pay Phone󰽇

Pay Phone

Yes

Notes

CARDS_AND_COINS

󰅆Post box󰽇

Post box

No

󰅇Refreshments󰽇

Refreshments

Yes

Notes

Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.

󰅈Seating Facilities󰽇

First Class Lounge

Seating area

No

Waiting Rooms

Yes

Location

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

󰅌Toilet󰽇

Toilet

Yes

Location

Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)

󰅐Tourist information office󰽇

Tourist information office

No

󰅍Trolleys󰽇

Trolleys

No

Services

󰅋Ticket buying and collection󰽇

Ticket office opening

No

Top up Oyster pay as you go here

No

Use Oyster pay as you go here

No

󰅏Transport links󰽇

Taxi rank

Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi

󰅅Accessibility and mobility access󰽇

Customer help points

No

Staff help

Yes

Notes

Journey Care assistance is available prior to travel via the relevant Train Operator: Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00 CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00 London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00 Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00 We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Accessible ticket machines

No

Accessible ticket office counter

Yes

Ramp for train access

No

Accessible taxis

Yes

Notes

Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi

Accessible toilets

Yes

Location

Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)

Impaired mobility setDown

Yes

Notes

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator: West Midlands Railway - 0800 024 8998 Avanti West Coast - 0800 0158 123

Wheel chairs

Yes

󰅃General services information󰽇

Customer service

No

Left luggage

Yes

Notes

0121 314 0901

Lost property

Yes

Notes

0330 024 0215

Departure and arrivals from

Departures
Arrivals
TrainTimePlatformStatus
from Four Oaks10:488On time
from Hereford10:5010BOn time
from Birmingham International10:501AOn time
from Nottingham10:529AOn time
from Leicester10:5210AOn time