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Account & payments
1. Why is the payment still processing or pending?
2. How do I import my bookings to my account using the TrainPal app?
3. Why haven't I received my tickets?
4. How to sign in using my social media account?
5. What can I do if I forget password?
6. Why was my payment rejected?
7. How to confirm my booking information?
8. My booking was not successful. Why I was still charged?
9. How can I get an expense receipt/invoice of my travel?
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If the questions and answers above cannot solve your problem, feel free to contact us.
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