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Ticket collection & seating

1. How do I collect my tickets from the station?
2. How do I collect tickets if I don't have my payment card?
3. How do I collect tickets paid for with Apple pay?
4. What if I fail to collect the tickets from a self-service ticket machine?
5. How to use an e-ticket?
6. How to use a m-ticket?
7. Can I upgrade my ticket to first class?
8. Can I reserve a seat?
9. I have made a reservation. Why don't I have a seat?
10. Can I change my seat reservation?
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