Home > FAQs > Delays & disruptions

Delays & disruptions

What happens if my train is cancelled?

󰄽

Please check before you travel. If your train is canceled and you want to choose a different time to travel.
(1) If you are already at the station, please visit the travel information centre or follow any guidance provided by the train staff.
(2) If your train has been cancelled and the ticket is not used, you may be entitled to a full refund. As your circumstances are exceptional, we’ll try our best to communicate with the train companies and apply for a refund for you. Where possible, a Train Company will arrange a taxi or replacement bus for a missed last connection. In such a case, you may not get any refund.

Was this content helpful?

Yes
Not really
Need more help?

If the questions and answers above cannot solve your problem, feel free to contact us.