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Why has my Railcard been blocked?

If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you.

During this period, your Railcard will no longer be valid for travel.

If your Railcard has been blocked, you will need to contact us so that we can better understand the activity that has caused your Railcard to be blocked.

Please follow these four easy steps:

Step 1: Log in to our app


Step 2: Find your blocked Railcard.

Step 3: Select ‘Contact us’.

Step 4: Describe your circumstances and submit.

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