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Ticket refunds & changes

Do I need to return my tickets to get my refund?

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(1) If you have printed the tickets, please send them and your booking reference to the following address:
Train service team
Trip.com
First Floor, 1 Lochrin Square
92 Fountain Bridge
Edinburgh
United Kingdom
EH3 9QA
(2) If you have not yet collected your tickets from the station
You do not need to collect your tickets to get a refund.
(3) E-tickets and M-tickets
You can cancel your itinerary directly.

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