Advance tickets: Advance tickets can be changed up to 15 minutes before the departure of the first train, though a processing fee may be required. You'll also need to pay any fare difference.
To change your tickets, do the following: Step 1: Download TrainPal App Download TrainPal AppStep 2: Log in to the current account on TrainPal App or sign in with the contact email of your order on TrainPal App Step 3: Agree to import tickets in TrainPal App - My tickets Step 4: Find your bookings in "My tickets". Step 5: Select "Change".
Off-Peak, Super Off-Peak, and Anytime tickets (Flexible tickets): Flexible tickets are refundable. You can request a refund in the TrainPal app by going to "My Bookings" > "Refund".
If you have printed the tickets, please send them and your booking reference to the following address: Train Services Team Trip.com 1st Floor, 1 Lochrin Square 92 Fountainbridge Edinburgh, United Kingdom EH3 9QA