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Ticket refunds & changes

How do I change my ticket?

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Please follow these three easy steps:
Step 1: Log in to our app.
Step 2: Find your bookings in ‘My tickets’.
Step 3: Select ‘Change’.

If you have printed the tickets, please send them and your booking reference to the following address:
Train service team
Trip.com
First Floor, 1 Lochrin Square
92 Fountain Bridge
Edinburgh
United Kingdom
EH3 9QA

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