How do I collect my tickets from the station?How do I collect tickets if I don't have my payment card?How do I collect tickets paid for with Apple pay?What if I fail to collect the tickets from a self-service ticket machine?How to use an e-ticket?How to use a m-ticket?Can I upgrade my ticket to first class?Can I reserve a seat?I have made a reservation. Why don't I have a seat?Can I change my seat reservation?
How do I collect tickets paid for with Apple pay?
You can collect tickets from ANY valid ticket machine in the UK. Please follow these instructions:
Step 1: Tap 'Collect Pre-Paid Tickets' at the ticket machine.
Step 2: Insert a valid credit or debit card to activate the machine. Your card will not be charged.
Step 3: Enter your Booking Reference number (shown in 'My Tickets' or in your confirmation email).
Step 4: Tap 'Print' on the screen and wait for your tickets to be printed.
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