What if my train is delayed?
My train was delayed. Can I claim compensation?
If your train is delayed and you decide to travel still, you may be entitled to compensation. The amount of compensation you can claim depends on the operator you travelled with.
According to the company's passenger charter, each train company sets its own level of compensation. If you want to claim delay repay, please follow these three easy steps: Step 1: Log in to our app. Step 2: Find your bookings in ‘My tickets’ and scroll down to ‘Manage my bookings’. Step 3: Select ‘Delay repay’.