Home > FAQs > Delays & disruptions

Delays & disruptions

What if my train is delayed? My train was delayed. Can I claim compensation?


If your train is delayed and you decide to travel still, you may be entitled to compensation. The amount of compensation you can claim depends on the operator you travelled with.

According to the company's passenger charter, each train company sets its own level of compensation. If you want to claim delay repay, please follow these five steps:
Step 1: Download TrainPal App
Download TrainPal AppStep 2: Log in to the current account on TrainPal App or sign in with the contact email of your order on TrainPal App
Step 3: Agree to import tickets in TrainPal App - My tickets
Step 4: Find your bookings in ‘My tickets’ and scroll down to ‘Manage my bookings’.
Step 5: Select ‘Delay repay’.

Was this content helpful?

Not really
Need more help?

If the questions and answers above cannot solve your problem, feel free to contact us.