Why is the payment still processing or pending?How do I import my bookings to my account using the TrainPal app?Why haven't I received my tickets?How to sign in using my social media account?What can I do if I forget password?Why was my payment rejected?How to confirm my booking information?My booking was not successful. Why I was still charged?How can I get an expense receipt/invoice of my travel?
Why was my payment rejected?
Payments can be rejected for several reasons:
(1) Your bank or card issuer may have declined the transaction. Please contact the bank/card issuer for further details if you think this could be the case.
(2) You may have entered your card information incorrectly. Please double-check before continuing with your payment.
(3) Your card type may not be accepted by our payment system. We accept two payment methods: bank card (Visa, MasterCard, American Express, Diners Club, Maestro) and Apple Pay.
If the payment failure isn't due to any of the reasons above, please try using a different payment card.
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