Why is the payment still processing or pending?How do I import my bookings to my account using the TrainPal app?Why haven't I received my tickets?How to sign in using my social media account?What can I do if I forget password?Why was my payment rejected?How to confirm my booking information?My booking was not successful. Why I was still charged?How can I get an expense receipt/invoice of my travel?
My booking was not successful. Why I was still charged?
When you make a payment online, your payment is always pending until the booking is processed successfully and then the payment is collected. Otherwise we will not collect the payment. Some banks may show the authorisation on your bank statement, but it is usually in the 'future operations'. The transaction usually disappears from your bank statement after a few hours or a few days but banks' approaches to this may vary.
All you need to do is wait for a few hours or a few days, and you'll find that you are not charged.
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