Why is the payment still processing or pending?How do I import my bookings to my account using the TrainPal app?Why haven't I received my tickets?How to sign in using my social media account?What can I do if I forget password?Why was my payment rejected?How to confirm my booking information?My booking was not successful. Why I was still charged?How can I get an expense receipt/invoice of my travel?
How to confirm my booking information?
Once your tickets have been issued, you'll receive a confirmation email with your ticket collection reference or e-tickets. If you haven’t received this email within 30 minutes after booking, please check your spam folder.
If you can't find your confirmation email, you can access your tickets in the TrainPal app. If you don't have an account yet, create one using the contact email you used to book your tickets, then import your bookings. Once you've done this, go to "My Bookings" to find your tickets.
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