How do I change my ticket?Can I choose to only change part of my itinerary?How do I change my split tickets?Can I change the stations for my journey?How do I cancel my ticket for a refund?Can I cancel my ticket due to special circumstances?Can I choose to only cancel part of my itinerary?Can I get a refund for my split ticket?Do I need to return my tickets to get my refund?Can I rescind a ticket refund request?Refund & change feesWhen will I get my refund?
When will I get my refund?
It normally takes us up to 3 working days to process your refund request. Once your request has been processed, your refund will be issued to your original payment account within days.
If you've collected your ticket on departure (TOD) tickets but they haven't been used, we'll process the refund once we've received your tickets. Please mail your tickets to the following address:
Train Services Team
Trip.com
1st Floor, 1 Lochrin Square
92 Fountainbridge
Edinburgh, United Kingdom
EH3 9QA
You can check the status of your refund in the TrainPal app by going to "My Bookings" and selecting the option to check the refund process, or by sending us an email.
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