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Ticket refunds & changes

When will I get my refund?


Normally it takes up to 2 working days for us to process your refund case. Please allow up to 28 days for the amount to be returned to your bank account. You may need to return your tickets if you have collected them from the station.

You can also check the status of your refund in our app. Please follow these five steps:
Step 1: Download TrainPal App
Download TrainPal AppStep 2: Log in to the current account on TrainPal App or sign in with the contact email of your order on TrainPal App
Step 3: Agree to import tickets in TrainPal App - My tickets
Step 4: Find your bookings in ‘My tickets’.
Step 5: Select ‘Check refund process’.

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