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Ticket refunds & changes

Can I change my split tickets?


Yes! There are similar rules that apply to split tickets.
(1) If you have a combination of Advance and Flexible, you can change the tickets depend on the type of tickets.
(2) If all of your tickets are Advance, you can choose to change only part of your itinerary, or you can change all of your itineraries directly.

Please follow these five steps:
Step 1: Download TrainPal App
Download TrainPal AppStep 2: Log in to the current account on TrainPal App or sign in with the contact email of your order on TrainPal App
Step 3: Agree to import tickets in TrainPal App - My tickets
Step 4: Find your bookings in ‘My tickets’.
Step 5: Select ‘Change’.

If you request to change your split tickets, you need to fill out a form to tell us which time you want to change to.

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