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Why haven't I received my tickets?

Your tickets will be issued once the booking has been confirmed.

First, please check whether you have completed the payment, including the 3-D secure verification step, and make sure the email you entered is correct. If it was entered incorrectly, please contact us so we can change it to the correct address.

Sometimes, emails can be sent to your spam folder. If this is the case, please contact our customer support team so they can help you solve this issue.

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If the questions and answers above cannot solve your problem, feel free to contact us.