Why is the payment still processing or pending?How do I import my bookings to my account using the TrainPal app?Why haven't I received my tickets?How to sign in using my social media account?What can I do if I forget password?Why was my payment rejected?How to confirm my booking information?My booking was not successful. Why I was still charged?How can I get an expense receipt/invoice of my travel?
Why haven't I received my tickets?
Your tickets will be issued once the booking has been confirmed.
First, please check whether you have completed the payment, including the 3-D secure verification step, and make sure the email you entered is correct. If it was entered incorrectly, please contact us so we can change it to the correct address.
Sometimes, emails can be sent to your spam folder. If this is the case, please contact our customer support team so they can help you solve this issue.
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