Our website and app (“platforms”) use cookies that are essential for their operation. We also use cookies for other purposes, including analytics, functionality, and marketing.
A cookie is a small text file stored on your computer or mobile device when you use our platforms. To learn more about cookies, please visit www.aboutcookies.org.
In addition to cookies, we may use similar technologies such as Software Development Kits (SDKs), web beacons, pixels, and local storage. In this statement, all such technologies are collectively referred to as “cookies.”
Legal basis
We require your consent to use non-essential cookies. Essential cookies are processed based on our legitimate interest in providing and maintaining our services.
What types of cookies does TrainPal use?
Types of cookies we use:
1. Essential cookies
These are cookies that our platforms cannot operate without. The necessary purposes include:
User authentication and session management
Facilitates secure user authentication, session persistence, and login functionality to provide seamless access to personalised services and account features. This includes managing login types, session identifiers, and automatic login mechanisms to maintain secure sessions and prevent unauthorised access.
Website functionality and user experience
Supports essential website operations by storing user preferences such as language, locale, currency, and region settings to deliver a consistent and customised browsing experience. These cookies also help manage site navigation, search parameters (e.g., for trains or flights), and pop-up controls to enhance usability without compromising performance.
Fraud prevention and risk control
We implement cookies and similar technologies to enhance security by identifying devices, detecting fraudulent activity, and ensuring safe transaction processing. This includes tracking user identifiers and IP addresses for risk assessment, verifying user authenticity, and preventing unauthorised alterations to device fingerprints or transaction data.
Technical operations and troubleshooting
Ensures optimal website performance and system reliability by managing technical configurations such as image format compatibility, application metrics, and service worker operations. These cookies support A/B testing for functionality improvements, enable cross-service logging, and detect errors to maintain operational stability.
Consent management
We use cookies to manage user consent settings in compliance with privacy regulations. This ensures transparency in how essential cookies operate and allows users to control their preferences. These cookies also track consent status and manage the frequency of cookie banner displays to meet legal requirements.
Order and channel attribution
Tracks order sources and internal channel attribution (e.g., business units or campaigns) to ensure accurate transaction processing and allocation within the platform, helping maintain operational efficiency and service integrity.
Some cookies are essential and cannot be disabled, as they are required to deliver the services you request. Without these cookies, certain functions of our platforms may not operate properly.
2. Non-essential cookies
Analytical cookies
These cookies allow us to collect information on how you interact with our platforms. This helps us measure and improve the way our platforms work, for example by seeing how effective our offers and advertisements are and ensuring that you can easily navigate our platforms. We also use third-party cookies such as Google Analytics for this purpose.
Functional cookies
These cookies may be set by us or by third-party providers to remember you between visits to our platforms. This enables us to personalise your experience and remember your preferences. If you do not allow these cookies, some or all of these services may not function properly.
Marketing cookies
We, together with our trusted third-party partners, use these cookies to record your visit to our platforms and your other online activities. This allows us to gather information about you to determine which travel products, adverts, and offers we display to you both on our platforms and across the Internet. This helps us to provide a more personalised advertising experience.
You can find more information about the third-party cookies we use and their purposes in the table below. Each cookie is classified as Essential, Analytical, Functional, or Marketing to help you better understand its role.
Essential cookies
These are cookies that our website cannot operate without. They include, for example, cookies that enable you to sign in to secure areas of our website, use a shopping cart, and pay for travel products.
Non-essential cookies
These allow us to provide you with a better user experience, improve our website and personalise the adverts that you see
Analytical
Help us understand how you use our platform so we can improve your experience and fix any issues
Functional
Remember your preferences like language, currency, and recent searches to personalise your experience
Marketing
Allow us to show you relevant travel deals and offers on TrainPal and other sites you visit
Cookie duration
We use both session and persistent cookies. Session cookies are deleted when you close your browser or our app, while persistent cookies remain on your device and are reactivated when you next visit our platforms. Cookies may be placed either by us or by our trusted third-party partners.
Managing your cookie preferences
You have the right to choose whether to accept or reject cookies.
Click here to change your cookie preferences. You may withdraw your consent at any time at the cookies preferences page.
You can adjust your web browser settings to accept or refuse cookies at any time. If you choose to reject cookies, you may still use our platforms; however, certain features and areas may be limited.
Browser settings
Most web browsers allow you to control cookies through their settings.
Some pages on our platforms may contain content from third parties that are not affiliated with us. These third parties may set their own cookies when you visit pages containing their content. We do not control these cookies and recommend reviewing the relevant third party’s website for more information on their cookie practices and how to manage them. We are not responsible for the cookie compliance of such third parties.
Changes to this Cookie Statement
We may update this Cookie Statement from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Please check this page periodically to stay informed about how we use cookies.
Contact us
If you have any questions about our use of cookies or this Cookie Statement, please contact us at data-protection@TrainPal.com.
You also have the right to lodge a complaint with a data protection authority in your country of residence or where the alleged infringement occurred.
Table of third-party cookies
Cookie
Category
Provider
Purpose
MUID
Marketing
bing.com
Bing’s user identifier used to track user behaviour across websites for targeted advertising and analytics purposes.
IDE
Marketing
doubleclick.net
Stores user preferences and information for personalised advertising. Used by Google DoubleClick to deliver relevant ads based on your browsing behaviour.
SID
Marketing
google.com
Enables ad delivery or retargeting and supports fraud prevention.
_ga
Analytical
google.com
Tracks user behavior and site performance for analytics purposes.
_ga_BKQ9TWRKDJ
Analytical
google.com
Tracks user behavior and site performance for analytics purposes.
_gcl_au
Marketing
google.com
Monitor ad interactions and conversions to support advertising effectiveness.
_gid
Analytical
google.com
Tracks user behavior and site performance for analytics purposes.
_gcl_aw
Marketing
google.com
Monitor ad interactions and conversions to support advertising effectiveness.
_uetsid
Marketing
bing.com
Tracks visits across websites to improve the accuracy of conversion tracking.
_uetvid
Marketing
bing.com
Tracks visits across websites to improve the accuracy of conversion tracking.
_uetmsclkid
Marketing
bing.com
Stores user actions performed on the website.
_fbp
Marketing
connect.facebook.net
The Facebook Pixel, for example, is a first-party cookie that tracks visits across websites to deliver targeted ads, including real-time bidding from third-party advertisers.
_fbc
Marketing
connect.facebook.net
Facebook click identifier cookie used to track the source and success of ad campaigns by storing the fbclid parameter from Facebook ads.
HSID
Functional
google.com
Provides fraud prevention and security. Contains digitally signed and encrypted records of a user’s Google Account ID and most recent sign-in time to help protect against unauthorised access.
test_cookie
Functional
doubleclick.net
Determines whether the visitor’s browser supports cookies.
uid
Essential
ubt-sgp.trip.com
Provides a unique user identifier to enable Trip.com’s risk control services in TrainPal, including fraud detection, user verification, and enhanced security.
suid
Essential
ubt-sgp.trip.com
Assigns a session user identifier to support Trip.com’s risk control services in TrainPal, ensuring secure session management and preventing unauthorised access.