Why is the payment still processing or pending?How do I import my bookings to my account using the TrainPal app?Why haven't I received my tickets?How to sign in using my social media account?What can I do if I forget password?Why was my payment rejected?How to confirm my booking information?My booking was not successful. Why I was still charged?How can I get an expense receipt/invoice of my travel?
Why is the payment still processing or pending?
This means your bank is processing the transaction.
To continue, make sure that your card information is correct, and if you see the 3-D secure verification page (which can appear differently for different banks), please complete the verification.
If the payment is unsuccessful, we'll let you know by email within 2 hours. You will not be charged if the payment doesn't go through.
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